Terms and Conditions

Welcome to QAYLA.

This website, qaylaofficial.com, is operated by AL AMEENA HEALTHCARE & WELLNESS SDN. BHD. (“QAYLA”, “we”, “us” or “our”).

These Terms & Conditions govern your access to and use of the QAYLA website and your purchase of products through our online store.

By accessing our website, placing an order or using our services, you acknowledge that you have read, understood and agreed to these Terms & Conditions.

If you do not agree with these Terms & Conditions, please do not use our website or place an order.

1. ABOUT QAYLA

QAYLA is a Malaysian halal wellness and lifestyle brand inspired by Sunnah, traditional wisdom and modern everyday living.

QAYLA may offer a range of products across different wellness, lifestyle, food, beverage and related categories.

Our product range may change and expand from time to time.

2. ELIGIBILITY AND USE OF THE WEBSITE

By using this website, you confirm that:

  • The information you provide is accurate and complete.

  • You are legally capable of entering into a transaction under applicable law.

  • You will use the website only for lawful purposes.

  • You will not misuse, interfere with or attempt to gain unauthorised access to the website.

  • You will not use the website to conduct fraudulent or unlawful activities.

We reserve the right to restrict or terminate access to the website where reasonably necessary to protect QAYLA, our customers or our systems.

3. PRODUCT INFORMATION

We make reasonable efforts to ensure that product information displayed on the website is accurate and up to date.

Product information may include:

  • Product name

  • Description

  • Ingredients or relevant product information

  • Quantity or size

  • Price

  • Product images

  • Usage information

  • Availability

  • Other relevant information

Product images are provided for illustration and identification purposes.

Actual product packaging, colour, labelling or appearance may vary from images displayed online.

QAYLA reserves the right to update product information, packaging, specifications or availability from time to time.

4. PRODUCT AVAILABILITY

All products are subject to availability.

We may:

  • Temporarily suspend a product

  • Discontinue a product

  • Limit purchase quantities

  • Change packaging or specifications

  • Introduce new products

  • Update or remove product listings

If a product becomes unavailable after you have placed an order, we will contact you where reasonably possible and provide an appropriate resolution, which may include cancellation and refund where applicable.

5. PRICES

All prices displayed on the QAYLA website are in Malaysian Ringgit (RM) unless otherwise stated.

Prices may change from time to time.

The applicable product price is the price displayed when your order is submitted, subject to any obvious pricing, technical or system error.

Any applicable delivery charges will be displayed separately or included in the total amount shown at checkout.

6. ORDERS

When you place an order through QAYLA, you are submitting a request to purchase the selected products.

After you submit an order, we may provide an acknowledgement confirming that your order has been received.

An order acknowledgement does not necessarily mean that QAYLA has accepted the order where circumstances require us to decline or cancel it.

We may cancel or decline an order where reasonably necessary, including where:

  • The product is unavailable

  • There is an obvious pricing or listing error

  • Payment cannot be successfully processed

  • Incorrect information has been provided

  • We reasonably suspect fraudulent or unauthorised activity

  • A technical or system error has occurred

  • We are unable to fulfil the order due to circumstances beyond our reasonable control

If payment has already been received for an order that QAYLA cancels, any applicable refund will be processed in accordance with our Refund & Return Policy.

7. ORDER INFORMATION

Customers are responsible for ensuring that information submitted during checkout is accurate, including:

  • Full name

  • Email address

  • Telephone number

  • Billing information

  • Delivery address

  • Postcode

  • State

  • Payment information

QAYLA is not responsible for delays or additional costs resulting from incorrect or incomplete information supplied by the customer.

8. PAYMENT

QAYLA may provide several payment methods through third-party payment providers.

Payment must be successfully completed before an order is processed unless another arrangement has been expressly agreed by QAYLA.

Third-party payment providers may have their own terms, conditions and privacy policies.

QAYLA is not responsible for technical issues originating from a third-party payment provider, although we will reasonably assist with payment-related enquiries.

9. SHIPPING AND DELIVERY

QAYLA currently provides delivery within Malaysia.

Current standard shipping rates are:

Peninsular Malaysia: RM8

Sabah & Sarawak: RM12

FREE SHIPPING: Orders of RM50 and above, subject to the applicable checkout terms.

Estimated delivery times may vary depending on destination, courier service, public holidays, peak periods, weather and other circumstances.

For further information, please refer to our Shipping Policy.

10. DELIVERY DELAYS

QAYLA will make reasonable efforts to process and dispatch orders promptly.

However, delivery is ultimately subject to the relevant courier service once the parcel has been handed over.

Delays may occur due to:

  • High parcel volumes

  • Public holidays

  • Weather

  • Courier operational issues

  • Incorrect delivery information

  • Remote delivery locations

  • Unforeseen events

  • Circumstances beyond QAYLA’s reasonable control

Where appropriate, QAYLA will assist customers in following up with the relevant courier.

11. DAMAGED, INCORRECT OR MISSING PRODUCTS

If your order arrives damaged, contains an incorrect product or has a missing item, please contact QAYLA as soon as reasonably possible.

We may request:

  • Order number

  • Photographs of the parcel

  • Photographs of the product

  • Description of the issue

  • Unboxing photographs or video

  • Other information reasonably required to investigate the matter

Where the issue is verified, QAYLA may provide an appropriate remedy in accordance with our Refund & Return Policy and applicable Malaysian consumer-protection law.

12. REFUNDS AND RETURNS

Returns, replacements and refunds are subject to our Refund & Return Policy.

Nothing in our Refund & Return Policy or these Terms & Conditions is intended to remove or restrict any consumer rights that cannot legally be excluded under applicable Malaysian law.

13. WELLNESS AND PRODUCT INFORMATION

Information provided on the QAYLA website, social media channels, marketing materials or other communications is intended for general product, lifestyle and informational purposes.

Unless expressly stated and legally permitted, QAYLA products are not intended to diagnose, treat, cure or prevent any disease.

Customers who have medical conditions, allergies, dietary restrictions, are pregnant or breastfeeding, or are taking medication should seek appropriate professional advice before using a product where relevant.

Customers should read the product packaging, ingredient information and instructions before use.

14. INGREDIENTS AND ALLERGIES

Customers are responsible for reviewing available product information and determining whether a product is suitable for their individual circumstances.

If you have a known allergy, dietary restriction or sensitivity, please review the relevant product information and contact QAYLA if you require clarification before purchasing.

QAYLA does not accept responsibility for reactions resulting from a customer’s failure to review applicable product information or from circumstances beyond our reasonable control.

This section does not limit any rights or responsibilities that cannot legally be excluded.

15. PROMOTIONS AND DISCOUNTS

QAYLA may offer promotional campaigns, vouchers, discounts, bundles or special offers from time to time.

Each promotion may have its own terms, including:

  • Start and end dates

  • Minimum purchase requirements

  • Eligible products

  • Quantity limits

  • Voucher restrictions

  • Redemption requirements

  • Shipping conditions

The terms displayed with a particular promotion will apply to that promotion.

Unless expressly stated otherwise, promotions cannot be combined.

QAYLA reserves the right to withdraw or amend a promotion where reasonably necessary, subject to applicable law.

16. GIFT VOUCHERS, VOUCHERS AND PROMOTIONAL CODES

Where QAYLA offers vouchers or promotional codes, they may be subject to specific conditions.

Customers are responsible for entering valid promotional codes correctly during checkout.

Promotional codes may have expiry dates, minimum spending requirements or product restrictions.

Unless expressly stated otherwise, promotional codes cannot be exchanged for cash.

17. INTELLECTUAL PROPERTY

All intellectual property appearing on the QAYLA website belongs to or is lawfully used by QAYLA or its licensors.

This includes:

  • QAYLA name and branding

  • Logos

  • Product names

  • Photographs

  • Product images

  • Graphics

  • Videos

  • Written content

  • Website design

  • Product descriptions

  • Marketing materials

  • Other original website content

You may access the website for personal and lawful purposes.

You must not, without prior written permission:

  • Copy substantial website content

  • Reproduce QAYLA materials commercially

  • Sell or redistribute QAYLA content

  • Modify or create derivative works from QAYLA materials

  • Use QAYLA branding in a way that suggests unauthorised endorsement

  • Use QAYLA content for commercial purposes

18. CUSTOMER REVIEWS AND SUBMITTED CONTENT

Where QAYLA allows customers to submit reviews, comments, photographs or other content, you are responsible for ensuring that your submission is accurate and does not:

  • Infringe another person’s intellectual-property rights

  • Contain unlawful, defamatory or abusive material

  • Contain misleading information

  • Violate another person’s privacy

  • Promote illegal activity

  • Contain malicious software

  • Impersonate another person or organisation

By submitting content to QAYLA, you grant QAYLA a non-exclusive, royalty-free right to use, reproduce, display and publish that content for legitimate business, marketing and communication purposes, subject to applicable law.

QAYLA reserves the right to remove or decline content that violates these Terms & Conditions or is otherwise inappropriate.

19. COOKIES

QAYLA may use cookies and similar technologies to operate the website, remember preferences, analyse website usage and improve your experience.

For further information, please refer to our Privacy Policy.

20. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to or integrations with third-party websites, platforms and services.

These may include payment providers, courier services, social media platforms, analytics services and other technology providers.

QAYLA does not control third-party websites and is not responsible for their content, availability, security or privacy practices.

Your use of third-party services may be subject to their own terms and policies.

21. WEBSITE AVAILABILITY

We aim to keep the QAYLA website available and functioning properly.

However, we do not guarantee that the website will always be:

  • Available

  • Error-free

  • Free from interruptions

  • Free from technical problems

  • Completely up to date

Maintenance, technical issues, security incidents or circumstances beyond our reasonable control may affect website availability.

22. PROHIBITED ACTIVITIES

You must not use the QAYLA website to:

  • Commit or facilitate unlawful activity

  • Attempt unauthorised access

  • Interfere with website operation

  • Introduce malicious software

  • Collect information about other users without authorisation

  • Conduct fraudulent transactions

  • Misuse promotional offers

  • Impersonate another person or organisation

  • Infringe intellectual-property rights

  • Submit false or misleading information

QAYLA may take reasonable action where prohibited activity is identified.

23. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable Malaysian law, QAYLA will not be responsible for losses arising from circumstances beyond our reasonable control.

This may include:

  • Courier delays

  • Delivery disruptions

  • Website outages

  • Third-party service failures

  • Internet or telecommunications failures

  • Natural disasters

  • Government actions

  • Public emergencies

  • Other unforeseen circumstances

Nothing in these Terms & Conditions is intended to exclude or restrict any liability or consumer right that cannot legally be excluded or restricted under Malaysian law.

24. CONSUMER RIGHTS

Nothing in these Terms & Conditions is intended to remove, limit or waive any rights or remedies available to consumers under applicable Malaysian law.

The Consumer Protection Act 1999 (Act 599) provides consumer protections, and the Consumer Protection (Electronic Trade Transaction) Regulations 2024 establish disclosure obligations for online marketplace suppliers.

Where applicable, QAYLA will comply with mandatory consumer protections and legal requirements.

25. CHANGES TO THESE TERMS

QAYLA may update these Terms & Conditions from time to time to reflect changes in:

  • Our products

  • Services

  • Website functionality

  • Business operations

  • Applicable laws or regulations

The latest version will be published on this page.

Your continued use of the website after an updated version is published constitutes your continued use of the website subject to the updated Terms & Conditions, to the extent permitted by law.

26. GOVERNING LAW

These Terms & Conditions are governed by the laws of Malaysia.

Any dispute arising from the use of the QAYLA website or purchase of products will be dealt with in accordance with applicable Malaysian law.

Nothing in these Terms & Conditions prevents a consumer from exercising any statutory right or remedy available under applicable law.

27. CONTACT INFORMATION

For questions regarding these Terms & Conditions, orders or our website, please contact:

AL AMEENA HEALTHCARE & WELLNESS SDN. BHD.
Brand: QAYLA
Email: admin@qaylaofficial.com
Website: qaylaofficial.com
Location: Malaysia

QAYLA
Nature’s Goodness. Inspired by Sunnah.