Privacy Policy

QAYLA is a brand and website operated by AL AMEENA HEALTHCARE & WELLNESS SDN. BHD. (“QAYLA”, “we”, “us” or “our”).

This Privacy Policy explains how we collect, use, disclose, store and protect your personal data when you visit qaylaofficial.com, purchase our products, contact us, subscribe to our communications, or otherwise interact with QAYLA.

We respect your privacy and are committed to handling your personal data responsibly and in accordance with applicable Malaysian laws, including the Personal Data Protection Act 2010 (Act 709) and applicable amendments, regulations and guidance.

By using our website or providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy.

1. PERSONAL DATA WE COLLECT

Depending on how you interact with QAYLA, we may collect personal data including, but not limited to:

  • Full name

  • Email address

  • Telephone or mobile number

  • Billing address

  • Delivery address

  • Postcode, city and state

  • Order and purchase information

  • Payment and transaction-related information

  • Information provided through contact or enquiry forms

  • Information provided when communicating with our customer-service team

  • Marketing preferences

  • Information submitted when subscribing to our newsletter or promotional communications

When you visit our website, certain technical information may also be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Time zone

  • Website pages visited

  • Products viewed

  • Referring websites or search terms

  • Cookies and similar technologies

  • General website usage information

We refer to information collected automatically as Device Information.

2. HOW WE COLLECT PERSONAL DATA

We may collect personal data when you:

  • Visit or browse our website

  • Create or submit an account or form

  • Place an order

  • Make a payment

  • Subscribe to our newsletter or marketing communications

  • Contact us by email, telephone, WhatsApp or other communication channels

  • Submit an enquiry or feedback

  • Participate in a promotion, campaign or other QAYLA activity

We may also receive necessary information from service providers involved in processing your order, payment or delivery.

3. WHY WE PROCESS YOUR PERSONAL DATA

We may process your personal data for purposes including:

  • Processing and fulfilling your orders

  • Confirming and communicating about your purchases

  • Arranging payment and delivery

  • Providing customer service

  • Processing returns, refunds or exchanges

  • Responding to enquiries and requests

  • Managing your relationship with QAYLA

  • Improving our website, products and customer experience

  • Understanding website usage and customer preferences

  • Managing promotions, campaigns and customer communications

  • Sending marketing communications where permitted

  • Detecting and preventing fraud, abuse or unauthorised activity

  • Maintaining appropriate business and transaction records

  • Complying with applicable legal and regulatory requirements

  • Protecting our rights, property and legitimate business interests

We aim to collect and process personal data that is reasonably necessary for the relevant purpose.

4. INFORMATION COLLECTED AUTOMATICALLY

When you browse our website, certain information may be collected automatically through cookies, analytics tools and similar technologies.

This information may help us understand how visitors use our website, identify technical problems, improve website performance and provide a better shopping experience.

The information collected automatically is generally used for website administration, security, analytics and improvement and is not intended to identify you personally unless combined with information you voluntarily provide to us.

5. COOKIES

QAYLA may use cookies and similar technologies to:

  • Enable website functionality

  • Remember preferences

  • Improve website performance

  • Understand website traffic

  • Analyse website usage

  • Improve our products and services

  • Support relevant marketing activities where applicable

You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of our website.

6. PAYMENT INFORMATION

Payments made through QAYLA may be processed by third-party payment providers.

Depending on the payment method selected, you may be required to provide payment information directly to the relevant payment provider.

QAYLA does not intend to store complete payment card information on its website unless such storage is specifically required and lawfully managed by the relevant payment service.

Third-party payment providers may have their own privacy policies and terms governing the processing of payment information.

7. DELIVERY AND THIRD-PARTY SERVICE PROVIDERS

To fulfil your order, we may provide necessary information to trusted third-party service providers, including:

  • Payment service providers

  • Courier and delivery companies

  • Website and hosting providers

  • E-commerce and technology service providers

  • Customer-service providers

  • Marketing and communication service providers

  • Analytics and website-performance providers

We aim to provide only information reasonably necessary for the relevant service.

These service providers may process personal data according to their own applicable privacy policies and contractual obligations.

8. MARKETING COMMUNICATIONS

Where permitted by applicable law and where appropriate consent has been obtained, QAYLA may use your contact information to send communications relating to:

  • New products

  • Promotions

  • Special offers

  • Campaigns

  • Events

  • Brand updates

  • Educational content

  • Other QAYLA news and information

You may request to stop receiving marketing communications at any time by contacting us or using an unsubscribe option where available.

9. DISCLOSURE OF PERSONAL DATA

QAYLA does not sell your personal data as a commercial product.

We may disclose personal data where reasonably necessary to:

  • Fulfil your order

  • Process payments

  • Arrange delivery

  • Provide customer support

  • Operate and maintain our website

  • Protect our business and customers

  • Prevent fraud or unauthorised activity

  • Comply with legal or regulatory requirements

  • Respond to lawful requests from government authorities or other authorised parties

We will take reasonable steps to ensure that personal data is handled appropriately when shared with service providers.

10. DATA SECURITY

We take reasonable administrative, technical and physical measures to protect personal data against:

  • Unauthorised access

  • Unauthorised disclosure

  • Misuse

  • Alteration

  • Loss

  • Destruction

However, no transmission of information over the internet or electronic storage system can be guaranteed to be completely secure.

You should also take reasonable steps to protect your own account, device and login information where applicable.

11. RETENTION OF PERSONAL DATA

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Fulfilling orders

  • Providing customer service

  • Maintaining business and transaction records

  • Resolving disputes

  • Preventing fraud

  • Complying with legal and regulatory requirements

When personal data is no longer required, we may securely delete, destroy or anonymise it where appropriate.

12. YOUR RIGHTS

Subject to applicable Malaysian law and any applicable limitations, you may have rights in relation to your personal data, including the right to:

  • Request access to personal data held by us

  • Request correction of inaccurate or incomplete personal data

  • Make enquiries regarding the processing of your personal data

  • Withdraw consent where processing is based on consent, subject to applicable legal or contractual requirements

  • Request that we stop certain marketing communications

If you wish to exercise an applicable right or make a personal-data enquiry, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

13. PERSONAL DATA OF OTHER INDIVIDUALS

If you provide QAYLA with personal data belonging to another person, such as a recipient of an order, you should ensure that you have the appropriate authority or permission to provide that information to us.

14. LINKS TO OTHER WEBSITES

Our website may contain links to websites, platforms or services operated by third parties.

These websites are not owned or controlled by QAYLA.

We are not responsible for the privacy practices, content or security of third-party websites.

We encourage you to review the privacy policies of any third-party website you visit.

15. CHILDREN

QAYLA’s website is intended for general consumers.

We do not knowingly seek to collect personal data from children where such collection is not appropriate or permitted by applicable law.

16. CHANGES TO THIS PRIVACY POLICY

QAYLA may update this Privacy Policy from time to time to reflect changes in our business, website, technology or applicable legal requirements.

Any updated version will be published on this page with a revised Last Updated date.

We encourage you to review this page periodically.

17. CONTACT US

If you have questions about this Privacy Policy, wish to make a personal-data enquiry, or wish to exercise an applicable privacy right, please contact us:

AL AMEENA HEALTHCARE & WELLNESS SDN. BHD.
Brand: QAYLA
Email: admin@qaylaofficial.com
Website: qaylaofficial.com
Location: Malaysia

For privacy-related enquiries, please include sufficient information for us to understand and respond to your request.

18. GOVERNING LAW

This Privacy Policy is governed by the applicable laws of Malaysia.

QAYLA
Nature’s Goodness. Inspired by Sunnah.